Report Abuse / DMCA / Law Enforcement
Last Updated: January 2025
Global VPN is committed to preventing abuse of our services. We take all reports seriously and have established clear procedures for handling abuse complaints, DMCA notices, and law enforcement requests.
Our Commitment: We maintain a zero-tolerance policy for illegal activities. All credible reports are investigated promptly, and we cooperate fully with law enforcement for serious violations.
1. Contact Information
Use the appropriate contact for your specific concern:
2. How to Report Abuse
To help us investigate effectively, please include the following information in your report:
Required Information:
- Date and Time: When the abuse occurred (include timezone)
- IP Address: The IP address involved in the abuse (if known)
- Description: Detailed description of the abuse
- Evidence: Logs, screenshots, URLs, or other supporting documentation
- Your Contact: Email address for follow-up communication
Optional but Helpful:
- Port numbers used
- Protocol information
- Full server logs showing the abuse
- Reference to violated laws or terms
3. Submit an Abuse Report
4. DMCA Takedown Notices
If you believe your copyrighted work has been infringed through our service, please send a DMCA takedown notice to dmca@globalvpn.online with:
- Identification of the copyrighted work claimed to be infringed
- Identification of the infringing material and its location
- Your contact information (name, address, phone, email)
- A statement of good faith belief that use is not authorized
- A statement under penalty of perjury that the information is accurate
- Your physical or electronic signature
Note: False DMCA claims are illegal under 17 U.S.C. 512(f) and may result in legal liability.
5. Law Enforcement Requests
Global VPN cooperates with law enforcement agencies in accordance with applicable laws. Law enforcement requests should be sent to:
What We Can Provide:
- Account registration information (email, name, payment info)
- Connection timestamps (when available)
- Billing and payment records
- IP addresses used for account access (not VPN traffic)
What We Cannot Provide:
- Browsing history or website visit logs (not collected)
- Traffic content or data transmitted through VPN (not logged)
- DNS query logs (not retained)
Emergency Requests
For emergencies involving imminent threat to life, please contact local emergency services first. You may then contact us at legal@globalvpn.online with "EMERGENCY" in the subject line for expedited processing.
6. Response Times
Expected Response Times
- Abuse Reports: Initial acknowledgment within 24-48 hours
- DMCA Notices: Response within 5 business days
- Law Enforcement: Response within 24 hours for valid requests
- Emergency Requests: Immediate attention during business hours
7. Our Actions
Depending on the severity and nature of the abuse, we may take the following actions:
7.1 Minor Violations
- Warning issued to the user
- Temporary service restriction
- Requirement to acknowledge policy compliance
7.2 Serious Violations
- Immediate account suspension
- Permanent account termination without refund
- Reporting to law enforcement
- Preservation of relevant records for investigation
7.3 Criminal Activity
- Immediate account termination
- Full cooperation with law enforcement
- Preservation of all available records
- Potential civil legal action
8. Transparency
We are committed to transparency in our abuse handling process:
- All reports receive acknowledgment within 48 hours
- Reporters are notified of the outcome when appropriate
- We publish aggregate statistics on abuse reports annually
- Users are notified of account actions when legally permitted
9. Appeal Process
If your account has been suspended or terminated and you believe this was in error:
- Email appeals@globalvpn.online within 30 days
- Include your account email and reason for appeal
- Provide any evidence supporting your case
- Appeals are reviewed within 5 business days