Privacy Policy

Last Updated: January 2025

At Global VPN (globalvpn.online), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Email address
  • Name
  • Phone number (optional)
  • Payment information (processed securely through third-party payment processors)

1.2 Usage Information

We collect minimal usage data to maintain service quality:

  • Connection timestamps (when you connect and disconnect)
  • Bandwidth usage
  • Server selection
  • Protocol used

1.3 No-Logging Policy

We do NOT log or monitor:

  • Your browsing history
  • Traffic data or content
  • DNS queries
  • Connection destination (websites you visit)
  • Your IP address during VPN session

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our VPN services
  • Process your orders and manage billing
  • Send service-related notifications and updates
  • Provide customer support
  • Monitor and analyze service performance
  • Prevent fraud and abuse
  • Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: Third-party vendors who help us operate our services (payment processors, hosting providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data:

  • TLS 1.3 encryption for all connections
  • Secure authentication with Firebase
  • Regular security audits
  • Access controls and monitoring
  • Encrypted storage of sensitive data

5. Data Retention

We retain your information only as long as necessary:

  • Account Data: Until account deletion or 30 days after subscription ends
  • Connection Logs: Automatically deleted after 7 days
  • Payment Records: Kept for 7 years for tax and accounting purposes

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@globalvpn.online

7. Cookies and Tracking

We use minimal cookies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze website performance

You can disable cookies in your browser settings, but this may affect functionality.

8. Third-Party Services

Our website uses the following third-party services:

  • Firebase: Authentication and database (Google Privacy Policy applies)
  • Tawk.to: Live chat support
  • Font Awesome: Icon library

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe we have collected information from a child, contact us immediately.

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information according to this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our website. Continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy, contact us:

  • Email: support@globalvpn.online
  • Website: globalvpn.online
  • Live Chat: Available 24/7 on our website

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