Terms of Service

Last Updated: January 2025

Welcome to Global VPN (globalvpn.online). By accessing or using our VPN services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By creating an account, purchasing a subscription, or using our VPN services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Eligibility

To use Global VPN services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our services under applicable laws
• Provide accurate and complete registration information

3. Service Description

3.1 VPN Services

Global VPN provides Virtual Private Server (VPS) and Virtual Dedicated Server (VDS) hosting solutions with VPN capabilities, including:

• Multi-protocol support (VLESS, Trojan, WireGuard, etc.)
• Multiple server locations (EU, USA, Asia Pacific)
• Unlimited traffic (subject to fair use policy)
• Dedicated IP addresses
• 24/7 customer support

3.2 Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

4. Account Registration and Security

4.1 Account Creation

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Security

• You are solely responsible for all activities under your account
• Notify us immediately of any unauthorized access
• Use strong, unique passwords
• Do not share your account with others

5. Acceptable Use Policy

This section summarizes our Acceptable Use Policy. For complete details, please review our full Acceptable Use Policy.

5.1 Permitted Use

Our services are designed exclusively for legitimate privacy and security purposes:

• Privacy Protection: Protecting personal data from surveillance and tracking
• Secure Connections: Encrypting traffic on public Wi-Fi (cafes, airports, hotels)
• Business Security: Secure remote access to work networks
• Personal Security: Protection from hackers when browsing online
• Travel Security: Maintaining secure access while traveling internationally

5.2 Strictly Prohibited Activities

You may NOT use our services for:

Illegal Activities:

• Any activity that violates local, state, national, or international laws
• Financial fraud, identity theft, or phishing
• Copyright infringement or piracy of any kind
• Child exploitation (reported to authorities immediately)
• Drug trafficking or illegal weapons distribution
• Human trafficking or exploitation
• Terrorism or terrorist-related activities

Hacking & Unauthorized Access:

• Unauthorized access to computer systems, networks, or accounts
• Deploying malware, ransomware, viruses, or trojans
• Botnet operation or DDoS attacks
• Port scanning or vulnerability testing without authorization

Abuse & Network Violations:

• Spamming, harassment, or threatening behavior
• Hate speech or discriminatory content
• Running Tor exit nodes or open proxies
• Circumventing bans or suspensions on third-party platforms
• Scraping or automation in violation of website terms

5.3 Abuse Reporting

We take abuse seriously. To report abuse of our services:

• Abuse Reports: abuse@globalvpn.online
• DMCA/Copyright: dmca@globalvpn.online
• Law Enforcement: legal@globalvpn.online

For detailed reporting procedures, visit our Abuse Reporting Page.

6. Billing and Payments

6.1 Subscription Plans

We offer various subscription plans with different billing cycles:

• Monthly
• Quarterly (3 months)
• Semi-annual (6 months)
• Annual (12 months)

6.2 Pricing

• All prices are in USD
• Prices vary by server location and specifications
• Discounts apply to longer billing periods
• We reserve the right to change prices with 30 days notice

6.3 Payment Processing

• Payments are processed securely through third-party payment processors
• You authorize automatic renewal charges unless cancelled
• Failed payments may result in service suspension

6.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal.

7. Cancellation and Refunds

7.1 Cancellation

• You may cancel your subscription at any time from your dashboard
• Service continues until the end of the current billing period
• No partial refunds for unused service time

7.2 Refund Policy

• 7-Day Money-Back Guarantee: Full refund available within 7 days of initial purchase
• No refunds after 7 days
• Refunds only apply to first-time purchases
• Violated terms void refund eligibility

8. Service Limitations

8.1 Fair Use Policy

While we offer "unlimited traffic," excessive use that impacts server performance may result in:

• Bandwidth throttling during peak hours
• Account review and potential upgrade requirement
• Service suspension for sustained abuse

8.2 Connection Limits

• VPS plans: Up to 5 simultaneous connections per account
• VDS plans: Up to 10 simultaneous connections per account

9. Data and Privacy

We maintain a strict no-logging policy for your browsing activity. However, we collect minimal connection data for service operation. See our Privacy Policy for details.

10. Intellectual Property

All content, trademarks, and intellectual property on globalvpn.online are owned by Global VPN. You may not:

• Copy, modify, or distribute our content without permission
• Reverse engineer or decompile our software
• Use our trademarks without authorization

11. Limitation of Liability

To the maximum extent permitted by law:

• Global VPN is provided "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the last 12 months
• We are not responsible for third-party content or services

12. Indemnification

You agree to indemnify and hold harmless Global VPN from any claims, damages, or expenses arising from:

• Your use of our services
• Violation of these terms
• Infringement of any third-party rights

13. Service Modifications and Termination

13.1 Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice.

13.2 Account Termination

We may terminate your account immediately if:

• You violate these Terms of Service
• You engage in fraudulent activity
• Payment fails repeatedly
• Required by law

14. Dispute Resolution

14.1 Contact First

If you have a dispute, please contact us first at support@globalvpn.online to resolve it informally.

14.2 Governing Law

These terms are governed by the laws of the jurisdiction where Global VPN is registered, without regard to conflict of law principles.

14.3 Arbitration

Any disputes that cannot be resolved informally will be subject to binding arbitration.

15. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes via:

• Email notification
• Website banner
• Dashboard notification

Continued use after changes constitutes acceptance of the new terms.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.

17. Contact Information

For questions about these Terms of Service, contact us:

• Email: support@globalvpn.online
• Website: globalvpn.online
• Live Chat: Available 24/7 on our website

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Global VPN.