Refund & Cancellation Policy
Last Updated: January 2025
At Global VPN, we want you to be completely satisfied with our service. This policy explains our refund and cancellation procedures in clear, straightforward terms.
Money-Back Guarantee
7
Day Full Refund Period
Try our service risk-free. If you're not satisfied within the first 7 days, get a full refund.
1. 7-Day Money-Back Guarantee
Eligible for Full Refund
- First-time purchase only
- Refund requested within 7 days of initial purchase
- Account in good standing (no policy violations)
- All subscription types (VPN accounts and server plans)
How It Works:
- Purchase any subscription plan
- Use the service and evaluate if it meets your needs
- If unsatisfied, request a refund within 7 days
- Receive a full refund to your original payment method
2. Refund Eligibility
| Situation |
Refund Eligible? |
Amount |
| First purchase, within 7 days |
Yes |
100% refund |
| Technical issues we cannot resolve |
Yes |
Pro-rated refund |
| Service outage > 24 hours |
Yes |
Service extension or credit |
| After 7 days, no issues |
No |
N/A |
| Renewal purchases |
No |
N/A |
| Policy violation / account terminated |
No |
N/A |
| Chargeback filed |
No |
Account banned |
3. How to Request a Refund
1
Contact Support
Email support@globalvpn.online with your refund request
2
Provide Details
Include your account email and order ID
3
Verification
We verify eligibility within 24 hours
4
Refund Processed
Refund issued within 5-7 business days
Required Information for Refund Request:
- Account email address
- Order ID or transaction reference
- Reason for refund (helps us improve)
- Date of purchase
4. Refund Processing Time
- Request Review: Within 24 hours
- Refund Approval: Within 48 hours of review
- Credit Card Refunds: 5-7 business days to appear
- Other Payment Methods: 7-14 business days
Processing times depend on your payment provider. We process refunds as quickly as possible on our end.
5. Cancellation Policy
5.1 How to Cancel
You can cancel your subscription at any time:
- Dashboard: Log in to your account → Profile → Cancel Subscription
- Email: Send cancellation request to support@globalvpn.online
- Live Chat: Contact our 24/7 support team
5.2 What Happens When You Cancel
- Your subscription will remain active until the end of the current billing period
- You will not be charged for future billing periods
- No partial refunds for unused time (after 7-day guarantee period)
- Your account data will be retained for 30 days, then deleted
5.3 Automatic Renewal
- All subscriptions automatically renew unless cancelled
- You will receive a renewal reminder 7 days before renewal date
- Cancel at least 24 hours before renewal to avoid charges
- Renewal charges are not eligible for refund
Tip: If you're unsure whether you want to continue, cancel before your renewal date. You can always resubscribe later.
6. Non-Refundable Situations
Refunds Will NOT Be Issued For:
- Policy Violations: Accounts terminated for violating our Terms of Service or Acceptable Use Policy
- After 7 Days: Requests made after the 7-day money-back guarantee period
- Renewal Charges: Automatic renewal payments (you must cancel before renewal)
- Multiple Accounts: Second or subsequent purchases (guarantee is first-time only)
- Chargebacks: Filing a chargeback forfeits refund eligibility and results in account ban
- Third-Party Issues: Problems with your ISP, device, or third-party services
- Geographic Restrictions: Inability to access specific content due to third-party geo-blocks
7. Chargebacks
We strongly encourage you to contact our support team before initiating a chargeback with your bank or credit card company.
- Filing a chargeback will result in immediate account termination
- Chargeback disputes incur fees that may be passed on to you
- Your account will be permanently banned from future purchases
- We will dispute fraudulent chargebacks
If you have a legitimate concern, please contact us first. We're committed to resolving issues fairly and quickly.
8. Service Credits
In some cases, we may offer service credits instead of refunds:
- Extended Outages: Service credits for downtime exceeding 24 hours
- Technical Issues: Extra time added to your subscription
- Goodwill: Credits for loyal customers experiencing issues
Service credits are added to your account and applied to future billing periods.
9. Special Circumstances
We understand that special circumstances arise. Contact our support team to discuss:
- Medical emergencies or hardship situations
- Accidental purchases or duplicate orders
- Technical issues specific to your setup
- Any other concerns not covered by this policy
We review each case individually and strive to find fair solutions.
10. Contact Us
For refund or cancellation requests, contact us: